Shipping & returns

How does FREE SHIPPING work?

We aim to provide free shipping on as many products as possible. Our Free Shipping Policy is as follows:

If the item price is labeled “FREE SHIPPING” and your order does not exceed 2kg, this means that you do not need to pay the delivery cost.

When you checkout of your shopping cart, delivery costs for all other items (not eligible for free shipping) will be calculated based on the item weight and the delivery method you choose.

How long will it take before I receive my order?


The time it takes to receive your order is dependent on 2 factors: the delivery method you choose and the order fulfillment period. Please note that we do our best to make sure you receive your order timely. The below are estimated timeframes.

 

 

Delivery Method

Carrier Name

Estimated Time

Visit the web

Express

DHL

3-7 days

Tracking

Express

UPS

3-7 days

Tracking

Economic Express

Fedex IE

7-12 days

Tracking

Economic Express

UPS saver

7-12 days

Tracking

Economic Express

EMS

7-15 days

Tracking

Supersaver (under 2kg)

China Post Air Mail

20-30 days

Tracking

Supersaver (under 2kg)

Singapore Post

20-30 days

Tracking

Supersaver (under 2kg)

Hk Post Air Mail

20-30 days

Tracking

 

 

 

 

 

 

 

1) Delivery Method

The below are our partnered logistics companies and estimated timeframes. Time in transit varies depending on where you're located.

2) Order Fulfillment Period

Average processing time is 2 -15 working days; however, this varies depending on whether your item is currently stocked.

How are shipping costs calculated?

If the item price is labeled “FREE SHIPPING”, this means that if your order does not exceed 2kg, you do not need to pay the shipping cost! When you checkout of your shopping cart, shipping costs for all other items will be calculated based on the item weight and the shipping method you choose.

How do I know if my order has been deliverd?

You will be able to check the status of your order under My Account > My Orders.

How are customs duties and import taxes handled?

All shipments being sent to and from a country or region must clear customs first. The customer is responsible for all customs duties and import taxes, including (but not limited to) knowing import laws and dealing with taxes, tariffs, and item seizures. Customs duties and taxes vary in each country, usually a tariff threshold is applied – approximately US$200 in USA, 22 Euros in Europe. This varies depending on the items purchased.

If my order detained by customs, who is responsible for clearance?

If the items are detained by Customs after the shipment has left China, the buyer is responsible for clearance of the detained items.

Returns & Refund

1. Full refund will be acceptable without any reason in 7 days from the day you receive our goods. But we don’t accept shipping cost refund. Buyers must pay for the return shipping and the goods must be in original condition for resale. Or, after confirmed the returned package, buyer can change other difference and value-equally products instead, buyer aslo need to bear correlative shipping cost for replacements.

2. For these items which have quality problems caused by passive waste in warranty period(1 year, from the day you sign up the package), we have duty to maintain, repaired and offer some necessary technical supports to fix these problems. For these items need to repair, buyer bear the shipping cost for return, we take responsibility to repair them free and bear the shipping cost to ship them back. The same, new model exchanged are acceptable only this product passive waste problems occurs and cant be solve out or agree by both parties.

3. We are glad to source new items for our customer. Buyer should offer as many as possible details for the new items buyer need to source, including specification, package pictures, functions..., to insure that we get exact items buyer want. We also offer "Item 2" service. But "Item 1" is not available here, for we don’t accept refund for these new items.

4. Extra accessories, package, OEM service and repaired fee by negative waste problems (such as deliver's poor handle, damages by bad weather...) will be charged based on two parties' negotiation.

5. As for these damaged items (including accessories and packages) during transportation, we will ship them back in buyer's next order. We can ship them back alone according to buyer requirements, but buyer bear the shipping cost. If bulks item damaged occur, buyer also has duty to get us necessary documents (Damaged certification, pictures...), so, we can claim from corrective express company.

6. We will consider you have agreed these terms above once you buy from us.

If you get any products quality dispute , please contact us ASAP. Any returns should inform us first. All our products come with a 12 month warranty. This means if there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund, according to above return terms.